Bobby L.

San Jose Ca.

We were attempting to replace an old shower faucet cartridge so we can easily turn on and turn off the water. It took too much time and strength to push and pull that lever, especially for kids and the elderly.

We were able to pull the core out, but the rest of the cartridge was still stuck in the valve.  With our small puller, extracting the whole cartridge was not an easy job. The 45-year old original Moen cartridge in this faucet was literally part of the valve, stuck on so tight.  With the core out and the valve exposed, we couldn't turn back on the main water line until we could 1) somehow replace the cartridge or 2) replace the entire valve.  Doh!  On a Sunday too!  

In comes MTZ to the rescue.  In the San Jose area, there were only a handful of 24/7 plumbers available on a Sunday. The only quick answer I got was from MTZ.  Before agreeing to their service on the phone, they went over their pricing and the additional Sunday service fee.  Of course I agreed because we needed to turn on the main water line that night.  

The MTZ van arrived 25 minutes after the initial phone call.  Hector was very professional, with shoe covers and mask. He knew exactly what the problem was and explained what the options are IF he couldn't extract the cartridge.  Using his industrial-strength cartridge puller with a lot of elbow grease and time, Hector was able to pull out the old stubborn cartridge without ruining the valve. He made the impossible possible, and solved our problem.  

Before Hector left, we replaced the cartridge with a new one, turned on the main water line into the house, and made sure our shower faucet worked properly with no leaks.  Now the water is easy to turn on and off.  Like new!